Refund policy
Return & Refund Policy
At HappyStem, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.
30-Day Return Policy
Customers may request a return or refund within 30 days of receiving the item.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase must be provided
Free Returns
We offer free returns for eligible items. Once your return request is approved, our support team will provide instructions for returning the product.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days depending on your payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at:
Our team will arrange a replacement or full refund as quickly as possible.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Items showing signs of use
• Products damaged by misuse
• Items returned after the 30-day return window